This year has been difficult and unprecedented with the challenges presented by COVID-19. Yet, in the face of these challenges, the young people who use our services have demonstrated exceptional resilience and courage. Our team has also risen to the challenges presented, showing commitment, passion and grit.
We have taken many steps to protect everyone’s health and safety, including transferring almost half the youth in our residential program to a hotel with the support of the City of Toronto. This move has decreased the number of youth in shared spaces, including bedrooms, to minimize the opportunity for the virus to spread. We also quickly mobilized mental health counselling via phone and video to support youth remotely during this challenging time. And we restructured our outreach and drop-in services to allow for physical distancing.
Despite these challenges, we have continued delivering on the priorities of our strategic plan, with our yearly results listed below. We continue to focus on housing, health and well-being, employment and education and our prevention and early intervention priorities, all the while maintaining a commitment to our values of unconditional love and respect for the youth we serve.
As this pandemic has taken hold of the globe, there is uncertainty as to what the future will hold. It has only been with your support that we have continued to provide high quality, essential services to youth in need on a 24-7 basis.
Your faith in us and your generosity has been incredible and humbling.